Support for Athenaeum can be found on our web pages, via e-mail or directly from SumWare Consulting. We can help in a number of ways and you have a number of purchase options. The annual support contract provides the most flexible support option.
Support agreements are pre-paid and start at $525+GST for up to 12 months. They can be extended within the year, if necessary. You customise your contract to suit your requirements.
Some Athenaeum updates have minimum third party software requirements. For example, we may require a minimum version of the FileMaker software or of your computer's operating system (sorry, support for XP disappeared long ago...).
Ad hoc support is nominally charged at $40 per quarter hour plus GST for education institutions and $60 per quarter hour plus GST for commercial organisations.
Support agreements are instantiated simply by paying our invoice, there is otherwise no signed agreement.
Please contact us if you have further questions.
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